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If you own a service-centric business, then IVR should be deployed as the highest priority. IVR, or Interactive Voice Responses, is an automated pre-recorded message system that assists users through menu options via keypad selection or voice recognition. The IVR system can contribute to the direct growth of your business and engage users without frustrating them, especially in the long run. A successful IVR system can also increase customer satisfaction and streamline the user experience, ultimately resulting in user retention. A study discovered that 74% of people using IVR self-service successfully resolve their issues on the first call. The report also mentioned how users prefer a self-service option rather than connecting to an agent. And that’s why you need to embed an IVR Script in your customer service portal! First, let’s look at the basics of IVR so you can better understand its role and impact in your business. What is IVR? Today, technological advancements have revolutionis...

In today’s fast-paced business world, every interaction with your customers matters. From the moment they dial your number, their experience can make or break their perception of your brand. One often-overlooked aspect of this experience is the telephone hold message. When a customer is placed on hold, the right voice and music can significantly impact their perception of your business. It’s not just about keeping them entertained, but about creating a professional and positive atmosphere that reflects your brand identity. In this article, we delve into the importance of selecting the right voice and music for your  telephone hold message . We explore how these elements can enhance the caller experience and leave a lasting impression on your customers. Influence of Music and Voice Changes Caller Perception When it comes to telephone hold messages, the influence of music and voice cannot be overstated. These elements serve as the first point of contact for callers and can significan...

The premier event for the Middle East travel industry, the Arabian Travel Market 2025, is set to begin on 28 April and will run until 1 May. This significant gathering will be held at the Dubai World Trade Centre, where more than 40,000 travel professionals, government ministers, and international press are expected to come together to network and explore over 2,000 showcases. Among the attendees, about 30,000 will be visitors in search of top-notch accommodation. Given this high demand, it’s a critical time for hotels throughout Dubai. The surge in reservation inquiries can overwhelm any establishment, emphasizing the importance of an effective telephone on-hold message. A Good Time to Test Your System Consider if your system has undergone a recent stress test. While it may perform adequately under typical conditions, an overload during this peak period could lead to significant disruptions. Guests eager to secure a room will not hesitate to contact competing hotels if they encounter ...